Return Policy
Table of Contents
If Your Item(s) Arrive Damaged or Faulty
We’re really sorry if your item isn’t in perfect condition. Please reach out to us within five working days from the dispatch date at info@mcallisterhomeharmony.com
. We’ll promptly send you an email with the next steps. Please wait for our instructions before returning any item(s). Rest assured, we’ll either send you a replacement and cover the delivery cost or provide a refund.
If You Receive an Incorrect Item or Items Are Missing
In the event that you’ve received an item different from what you ordered or something is missing from your package, please contact us within five working days from the dispatch date at info@mcallisterhomeharmony.com. We’ll promptly send you an email with the next steps. Please wait for our instructions before returning any item(s).
If You Change Your Mind
We understand that sometimes you might change your mind. Good news! The 14-day distance selling rules cover you. In fact, we offer you up to 20 days to let us know if you wish to return an item. Just drop us a line at info@mcallisterhomeharmony.com, and we’ll send you the details on how to make the return.
If you haven’t received your order
Please get in touch with our customer care department at info@mcallisterhomeharmony.com. We kindly ask that you wait five working days before reporting a missing order. Once your claim has been confirmed, we’ll send a replacement order within 28 working days, with the delivery cost on us. The delivery of the replacement order will depend on your location and will follow our standard delivery procedures.
We hope this helps, and thank you for choosing Mcallister Home Harmony! We’re here to ensure your shopping experience is as smooth and satisfactory as possible.